Shipping FAQs
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1–3 business days for processing and preparing your order before it is shipped.
HOW LONG IS THE SHIPPING TIME?
- Average delivery time: 2–5 business days.
Please note that shipping times are estimates and may vary depending on your location.
There are circumstances beyond our control (such as holidays, weather conditions, customs clearance, or other unforeseen events) that may cause shipping delays. While we do our best to ensure timely delivery, we cannot guarantee an exact delivery date. Any shipping delays are the responsibility of the shipping carrier.
CAN I CANCEL MY ORDER?
You may cancel your order without any penalty within 24 hours of placing it.
If your order has already been shipped, it can no longer be cancelled.
To request a cancellation, simply send us an email with the subject line “CANCEL”, and include your order number.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you entered an incorrect shipping address or your address was auto-filled incorrectly, simply reply to your order confirmation email with the correct information.
Please notify us as soon as possible. We can update your shipping address within 24 hours of placing your order.
MY ITEM ARRIVED DAMAGED
Although every order is carefully packaged, damage may occasionally occur during shipping.
If your item arrives damaged, please contact us and include:
- Your order number.
- A clear photo of the damaged item.
Once we receive your request, we will gladly arrange a replacement at no additional cost.
I HAVE A QUESTION THAT WASN’T ANSWERED. CAN YOU PLEASE HELP?
If you have any questions that are not answered here, please don’t hesitate to contact us.
Our customer support team will do its best to respond to your inquiry within 24 business hours.